Privacy Policy and Terms of Service

When using Blacave products, please avoid changing your IP address or identity, as this may trigger suspicious behavior and result in a server block. If you do change your IP address and revisit Blacave, the system will prompt you to enter the security title you provided during registration.

In the registration form, you’ll find a security title field. You need to enter a unique and complex title or name (anything you prefer). This will serve as your two-step verification key. Be sure to write it down and don’t forget it, as it cannot be changed later. This key can safeguard your account in case of an attack, but if someone else gains access to it, Blacave is not responsible.

All products and websites associated with Blacave are listed on Blacave.com. Please avoid visiting or registering for any product claiming to be from Blacave if it is not listed on the official website. Furthermore, all Blacave-related websites use the main website’s account system. You only need to link the external site to the main site (you will be prompted to grant account access), as none of the related websites have their own login systems.

Payments made to your Blacave account are non-refundable. However, you can use the available funds to make purchases on any Blacave-related website. For instance, if you add a 3D asset or an in-game item to your cart, you’ll need to visit your account to finalize the purchase.

If your payment fails and the funds do not return to your bank account (details about the crypto wallet will be provided later), please submit a support ticket. We will investigate whether the issue is on our end, and if it is, we will issue a refund.
With the crypto payment method, you won't need to provide bank card details or personal information. However, if issues arise during the payment, we cannot accept responsibility. Make sure to maintain a stable internet connection throughout the payment process, as errors are rare and usually result from client-side issues.

All games and software published by us utilize the Blacave account system. If you have a Blacave account, simply log in to the application. If you don’t have an account, you can create one within the application and then update your details on the main Blacave website later.

For a better experience and support, please use your real information when setting up your account. While entering your phone number and country is optional, doing so can improve your overall experience.

Please be aware of the licensing terms for each product. For instance, if a product has a "Only Mention Blacave" license, you are allowed to use it in various ways and make indirect profit (such as incorporating it into a YouTube video or a video game). However, you cannot sell the product directly (e.g., on your website or other stores). You must credit Blacave as the designer in the descriptions or credits of your own product. Make sure to review the license for each product carefully.

If you encounter a problem with any product you purchase (and we will resolve it as quickly as possible), we will evaluate the issue based on the product’s total price. We will either refund a portion of the price or offer another product for free, equivalent to the calculated amount.

At Blacave, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and protect your personal information when you use our store.

Personal Data We Collect - We collect the following data to provide our services and improve your experience:

- Personal Information: We collect personal information, including your name, email address, and device-related information (such as IP address, country, device type, and physical address), which helps us offer country-specific services and provide better analytics for our store.

- Payment Information: We do not store your card information. We only collect the necessary data to process payments through a third-party payment gateway.

- Phone Number: Providing your phone number is not required to use our services.

- Data for Analytics: We use data like IP addresses and device types for improving our services and ensuring country-specific features.

- We do not use cookies for tracking purposes except as required for processing payments. Third-party payment processors may use cookies during the transaction process, which are necessary for completing your payment securely. By using our services, you consent to the necessary cookies for payment processing.

User Rights - As a user, you have the following rights regarding your personal data:

- Account Management: You can update your personal information (excluding your email address) directly through your account settings.

- Data Deletion: You cannot delete your account due to the need to maintain payment history and some analytics data for operational purposes. However, you can request to change personal information, except for the email used to create your account.

- Access to Data: You may request a copy of your personal data and all the data related to your account. Please note that it may take up to 30 days to process this request. You will need to provide sufficient identification to verify your identity before we release your data.

Data Usage and Protection

- Data Storage: We store your data for the purpose of providing our services, including your account history and payment information.

- Account Security: We offer steps to enhance the security of your account. However, if someone gains unauthorized access to your account, it is your responsibility to safeguard your account. We do not bear responsibility for actions taken by someone with access to your account.

Refund Policy - All purchases made through our store require users to first load funds into their account. Refunds are available in the following cases:

- If there is a problem with the payment process on our side.

- If the product does not contain the properties explained in its description.

- If an error occurs during the purchase process. (the purchase process using the account balance)

Marketing Communications

- Currently, we do not send marketing or notification emails. However, in the future, we may introduce marketing communications, and we will update this policy accordingly if that happens.

Data Sharing and Third Parties

- Third-Party Services: We do not sell your personal data. However, if necessary, we may provide data to organizations as required by law for security purposes or to protect the integrity of our store.

- Law Enforcement: If required by law or in response to legal requests, we may provide user data to law enforcement agencies for the safety and security of the store and the internet.

Payment Problems - In case of payment issues:

- If the issue arises on our end, we will resolve it and provide a refund as per our policy.

- If the issue arises from a third-party service (e.g., the payment processor), we are not responsible for resolving it. So please make sure about your internet connection to prevent any problem in payment process.

Content Restrictions for Minors

- We are not responsible for restricting access to content that may not be suitable for minors. Parents should monitor their children’s access to content, particularly content that may include blood, gore, or other age-restricted material.

No AI Data Processing

- We do not use AI systems to categorize or analyze user data. All data handling is done manually or via automated systems designed for payment processing and analytics.

GDPR and CCPA Compliance

- We adhere to the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for users in California, USA. You can exercise your rights to access, correct, and delete your data in accordance with these regulations.

- For GDPR users: You have the right to access, rectify, or delete your personal data, as well as the right to data portability. To make such a request, please contact us at info@blacave.com.

- For CCPA users: You can request details about the personal data we have collected about you and request that we delete it. You may also opt out of the sale of your data, although we do not sell your personal data at this time.

Data Retention Policy

- We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once the purpose is no longer relevant, we will securely delete or anonymize your data. If you have an active account, we may retain certain personal data to maintain the integrity of our payment and transaction records. Data retention may vary depending on legal obligations and legitimate business needs.

Cross-Border Data Transfers

- If your personal data is transferred to other countries outside the European Economic Area (EEA) or your country of residence, we ensure that such transfers are compliant with relevant data protection regulations. We take steps to ensure that your data is adequately protected through appropriate safeguards, such as Standard Contractual Clauses, or by relying on other mechanisms approved under applicable laws.

Third-Party Links

- Our website or store may contain links to third-party websites or services. These third-party services are not governed by this Privacy Policy. We encourage you to review the privacy policies of any external websites or services you visit.

Children’s Privacy

- Our services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible. If you're a parent or guardian and believe that your child has provided us with personal data, please contact us at info@blacave.com to have the information removed.

Consent to Privacy Policy

- By using our store, you consent to the collection and processing of your personal data as outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

- If you have any questions about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at: info@blacave.com

Changes to This Policy

- We may update this privacy policy from time to time. When we do, we will post the updated version on our website. Please review this policy periodically to stay informed of any changes.